Privacy Policy

1. Introduction

AN Plumbing & Heating ("we", "us", "our") takes your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our website or contact us about our services, in accordance with UK data protection law (UK GDPR).

2. Information We Collect

We may collect your name, telephone number, and details of your enquiry when you contact us via our website contact form, phone, or any other means. We do not collect payment information directly — any payment processing is handled securely by third-party providers.

3. How We Use Your Information

Information you provide is used solely to respond to your enquiry, arrange and carry out the services you request, and communicate with you about your booking or job. We do not use your information for marketing purposes without your consent.

4. Data Sharing

We do not sell or share your personal data with third parties except where required to deliver our services (for example, using a third-party form provider to receive your enquiry). Any third parties we use are required to handle your data securely and in accordance with applicable law.

5. Data Retention

We retain customer records only for as long as necessary to fulfil the purpose for which they were collected and to comply with any legal obligations, such as retaining records for tax purposes.

6. Your Rights

Under UK GDPR, you have the right to request access to, correction of, or deletion of your personal data. To make a request or with any privacy-related question, please contact us by telephone on 07971 634609.

7. Cookies

Our website does not use tracking cookies or analytics beyond any functionality provided by our hosting platform (Cloudflare). No personal data is collected through cookies on this website.